White glove
logistics.

Every asset, tracked door to door, with cleared drivers, tracked vehicles and full insurance.

Service pack/Commercial in Confidence

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Contents

What we'll cover.

    The proposition

    Every asset, tracked door to door.

    Moving live and high-value kit is not a courier job.
    It needs cleared people, tracked vehicles, proper handling and insurance.

    01

    Cleared drivers

    SC-cleared drivers for sensitive and regulated estates, trusted with the assets they carry.

    02

    Tracked vehicles

    Tracked, secure vehicles and a chain of custody on every asset, from one door to the other.

    03

    Goods-in-transit cover

    Every asset insured across the whole move, from rack-out to rack-in.

    04

    Careful handling

    Anti-static handling and proper packing, so the kit arrives as it left.

    What we move Racked kit, loose kit and full cabinets, handled as electronics at every step of the move.

    The journey

    The journey, door to door.

    Example move Site AOrigin Checks at Site A Photographed Labelled and scanned Packed Loaded and sealed Site BDestination Checks at Site B Seal intact Scanned off Condition-checked Signed for The load LocationAt Site A On board0 of 24 SealNot yet sealed Tracked

    Custody logExample24 assets

      The difference

      Why not just a courier?

      Kit changes hands with no shared recordScanned and recorded
      Rack-outPackLoadTransportDeliverRack-in De-rackedBoxed as freightCollected as freightCustody with the courierLeft at the doorRacked by someone else Photographed, labelled, scannedPacked anti-staticScanned on, vehicle sealedTracked door to doorScanned off, signed forRacked, connected, proven Packing firm Courier Installer No shared record No shared record Optronix, with a scan on the record at every stop
      A courierWhite glove
      HandlingBoxed and moved as freight.Racked kit, loose kit and full cabinets handled as electronics: anti-static, shock‑monitored and upright.
      CustodyThree companies, and a gap between each.One company, and one record from the first scan to the last.
      At each endDelivered to the door, then racked by someone else.Our engineers de-rack at Site A and rack at Site B.

      Proof, redacted

      Sensitive moves, zero incidents.

      Government-adjacentSecure sitesOngoing

      A government-adjacent client moves kit between secure sites on our white glove service, with cleared drivers, sealed vehicles and evidence at every handoff.

      200+sensitive moves completed to date
      100%chain-of-custody records complete
      0losses, damage claims or security incidents

      Client identifiers withheld; figures rounded. The record shown is illustrative.

      Move recordWithheld
      Secure site
      Secure site
      Client
      From
      To
      DriversCleared
      VehicleSealed
      EvidenceAt every handoff

      Planning

      Planned per move, at both ends.

      Site A Bay closes at 16:00 Secure storage Direct route Site B Goods lift Lift doesn't fit a pallet
      The move plan
      1. 01

        Route

        Direct routes, planned before the day, with the load's location known throughout.

      2. 02

        Timing

        Collection and delivery booked to each site's hours, down to a loading bay that closes at four.

      3. 03

        Access

        The way in and through each building checked at both ends, down to the goods lift that will not take a pallet.

      4. 04

        Contingencies

        A fallback agreed for each move. If the far end isn't ready, kit can wait at a cleared waypoint in secure storage, fully accounted for.

      Example site constraints. Every move is planned from its own site details.

      Handling

      Servers, not freight.

      Covered from rack-out to rack-in

      Where it happens in the move
      PlanPackLoadTransportDeliver

      Rack to rack

      Engineers on both ends.

      The people who packed it can de-rack it, and the people who deliver it can rack it. One team, if you want it.

      One chain of custody on every asset Site A Site B At Site A Photographed and labelled, de-racked, packed and scanned. On the road Tracked, cleared and covered. At Site B Racked, reconnected and proven working.

      Chain of custody

      One chain of custody, on record.

      Optronix
      Chain of custody recordWhite glove move
      Example
      Move refEXAMPLE-0001
      FromSite A, Hall 2
      ToSite B, Hall 1
      VehicleTracked, sealed
      Seal no.0048217
      DriverSC-cleared
      #Asset tagItemRack-outLoadedArrivedRack-inCondition

      Showing 6 of 24 assets. Port-level photos attached to each asset, before disconnect and after reconnect.

      Released at Site AOptronix engineer, 20:05
      Received at Site BSite representative, 21:55
      Record complete
      What is recorded
      • 01

        Rack-out

        Photographed before disconnect, labelled and scanned.

      • 02

        Loaded

        Scanned onto the vehicle item by item, and the vehicle sealed.

      • 03

        Arrived

        The seal checked intact, then every item scanned off.

      • 04

        Rack-in

        Scanned into its new position in the rack.

      • 05

        Condition

        Checked against the record at Site B, before anything is signed for.

      Your systemsTracked in our systems, or inside your ITSM or DCIM where you already run one.

      Example record. Asset tags, times and names are illustrative.

      Our people

      Where our engineers have worked.

      Working with us

      Ways to work with us.

      01

      Door to door

      Packed, tracked and covered from one door to the other, then scanned off, checked and signed for.

      02

      Rack to rack

      The move, plus the engineering at each end of it. Kit comes out of one rack and goes into another.

      03

      Inside a wider move

      The logistics inside a data centre migration, planned and run with the rest of the move.

      Between moves Kit can wait in cleared, monitored storage until the destination is ready.

      Related decks

      More detail, deck by deck.

      The moveData Centre MigrationsAudited, rehearsed moves with one accountable owner, from audit to handover.Open deck Between movesSecure StorageCleared, monitored storage for staged and in-transit assets.Open deck Before the moveStaging & ConfigurationKit built and tested before it reaches site.Open deck End of lifeITAD & WEEESecure decommission, certified erasure and disposal.Open deck The officeWorkplace TechnologyEvery piece of technology in the office, from the duct in the street to the laptop on the desk.Open deck

      Why Optronix

      Logistics that ends at the rack.

      Most logistics ends at the door.
      Ours ends where you need it: the kit racked, connected and proven.

      Collection The door The rack RackedConnectedProven

      One team

      The same engineers pack, move and rack the kit.

      One record

      One chain of custody for every asset, with evidence at every handoff.

      Critical estates

      Our engineers have worked for Microsoft, Google, AWS, JPMorgan Chase and Jane Street, among others.

      Next step

      Tell us what's moving.
      We'll plan the journey.

      A list of the kit, the two addresses and a date are enough to start. We will come back with the route, timing, access and handling for the move.

      Anthony HobleyChief Technology Officer
      +44 (0) 7450 337795
      anthony.hobley@optronix.co.uk       Email Anthony       Matt StockillSales Manager
      +44 (0) 7768 360149
      matt.stockill@optronix.co.uk       Email Matt
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