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Managed
services.

Peace of mind, 24/7. DCOps, smart hands and monitoring, from the same team, through the life of the hall.
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Contents

What we'll cover.

    The proposition

    Peace of mind, 24/7.

    Once you're live, the hardest part is keeping it that way. We keep your hall running so your team can build, not firefight.

    Always on

    Engineers and monitoring around the clock, 365 days a year, wherever your estate is.

    To your standards

    Every action to your approved procedures, logged and photographed for governance.

    One accountable owner

    One partner for operations, moves, changes and response, not a roster of vendors.

    Under one contract Monitoring, remote hands, moves, changes and reporting, on one set of service levels, with one team answering for all of it.
    Managed services    by domain

    What we run.

    Cooling Four cabinets Spare bay Monitoring Record Engineers in the hall, and every action taken to your own procedures Telemetry out to the monitoring platform, on thresholds tuned to your estate Patching, containment and the spare bay, handled as operations rather than a project Photographs, logs and sign-off, recorded against the asset and ready for audit
    Domain

    The operations loop

    Monitor. Detect. Respond. Prove.

    The loop that runs every hour of every day. Hover to pause, or click a stage.

    THE LOOP 01 Monitor
    Stage 01 of 06

    An incident, end to end

    One alarm, end to end.

    T+00:00 P1   critical Response target 15 minutes, updates every 30 minutes, at any hour. Example incident
    Step 01 of 06

    Evidence captured

    An example P1, drawn to show how the loop runs on one alarm. The elapsed times are illustrative; the fifteen minute response and the thirty minute update cadence are the P1 targets on the next page.

    Service levels

    SLAs with teeth.

    Four priorities, and what each one commits to.

    Example

    Targets tracked and reported monthly, with attainment on the table at every service review. Illustrative tiers; final SLAs are agreed per contract.

    Monitoring and response

    Eyes on it, 24/7.

    Environmental and infrastructure monitoring with defined thresholds, response times and escalation.

    Thresholds tuned to your estate, rather than generic defaults.

    We catch the drift, a warm inlet or a failing feed, before it becomes an incident.

    Most incidents we handle never become incidents you notice.

    Systems

    Our platform, or yours. Your call.

    We bring our own DCIM and ticketing, built in-house for exactly this work.
    Or we run inside the systems you already own. Either way, the discipline is the same.

    Optronix Desk OX-INC-4821 P1 open
    Cabinet C14 inlet temperature above threshold
    Evidence
    Example ticket

      Most clients start on our stack and keep it. Some arrive with mature tooling, and then we are the best operator inside it they have had.

      Governance and reporting

      What lands on your desk each month.

      Tickets, response times, SLA attainment and the trends worth acting on.

      Monthly service review Example page ClientPeriod  Month 07Reviewed with your team

      SLA attainment

      PriorityTargetRaisedMet
      P1 critical15 min22
      P2 major1 hour55
      P3 minor4 hours2323
      P4 routineNext day4141

      Tickets by type

      Incidents30
      Smart hands22
      Moves and changes14
      Planned work5

      Median response against target

      P1
      9 min
      P2
      34 min
      P3
      1h 50m
      P4
      same day

      The tick at the right of each track is the target. The dot is the median.

      What went wrong

      One P3 sat for three hours waiting on a part that should have been in site spares. It was inside target, but only just, and it would not have been on a busier week.

      Agreed actions

      • Rebuild the site spares list with the site team.
      • Add the Row C inlet sensors to the weekly trend pack.
      • Move the two outstanding change windows into the next maintenance slot.

      An example page, not a client's data. Every figure on it is illustrative. What is real is the shape: attainment against target, ticket volume, response times, what went wrong, and the actions agreed for the month ahead.

      Scale it

      What does your estate need?

      Drag the slider for the indicative service shape at your scale.

      Racks under management 200
      10cabinet blocks, one block for every twenty racks under management
       scheduled preventative visits per month, typical
       checkpoints on the quarterly deep inspection
       minute P1 response, around the clock

      Illustrative planning figures, scoped properly before we commit numbers. The real model, whether ad-hoc, scheduled or a resident team, is designed around your estate and risk profile.

      Proof    redacted

      Six sites. Three regions. Every SLA met.

      A global media company runs its estate across the UK, Europe and APAC on our managed service:
      monitoring, smart hands and MACs under one contract.

      One service desk one contract, one set of SLAs siteMonitoringSmart handsMACssiteMonitoringSmart handsMACssiteMonitoringSmart handsMACssiteMonitoringSmart handsMACssiteMonitoringSmart handsMACssiteMonitoringSmart handsMACs
      Global media company UK   EU   APAC Multi-year
      6sites under one service, three regions
      400+tickets closed per year, all evidenced
      3consecutive years with every SLA met

      Client identifiers withheld and figures rounded. The sites are drawn without regional attribution.

      Coverage

      The service, in numbers.

      UKEUUSAPAC
      00:0003:0006:0009:0012:0015:0018:0021:0000:00In-region hoursAPACEUUKUSAlwaysevery dayMonitoring and on-call engineers, every hour of the yearIn-region working hours, drawn for illustration. The clock along the top is UTC.
      24/7engineering coverage, 365 days a year
      30+sites under Optronix management
      4regions with in-region technicians

      Coverage reflects permanent teams and an established partner network. Ask us about current in-country availability.

      Our people

      Where our engineers have worked.

      USAUKEuropeMiddle EastAustralia
      Why Optronix

      The team that built it can run it.

      Operations is the last stage of the data centre lifecycle, and we are with you through all of it.

      The engineers who designed, built or migrated your hall are the same people who keep it running,
      so nothing is lost in handover.

      One partner, one standard, from first sketch to steady state.

      Designthe hall on paperBuildcabling, power, containmentMigratethe load moved inOperatekept running, every day
      Related decks

      More detail, deck by deck.

      Operations at scaleManaged OperationsThe five-tier service ladder for GPU and high-performance colocation estates.Open deck → EngineeringTechnical EngineeringThe people who physically build, cable and configure the hall.Open deck → Smart handsRack, Stack & PatchKit installed, cabled and patched cleanly, to standard, documented.Open deck → AssuranceData Centre AssessmentsAn objective, on-site audit of resilience, capacity and cabling.Open deck → CablingStructured CablingThe physical layer, designed, installed, tested and certified.Open deck → RolloutsCritical IT DeploymentsLarge-scale, time-boxed rollouts across sites, to one methodology.Open deck → ProofCase StudiesFive engagements, with the results and what the clients said.Open deck → OfficesWorkplace TechnologyThe office side of the estate, from duct to desk, under one contract.Open deck →
      Next step

      Tell us the estate.
      We'll scope the service.

      A site list, a rack count and how you are covered today are enough to start.
      We will come back with a scope, a service model and an SLA schedule.

      Anthony Hobley
      Technical Director
      +44 (0) 7450 337795
      anthony.hobley@optronix.co.uk       Email Anthony →       Matt Stockill
      Sales Manager
      +44 (0) 7768 360149
      matt.stockill@optronix.co.uk       Email Matt →
      optronix.co.ukEvery service, across the lifecycle Company Overview DeckWho we are, and everything else we do LinkedInWhat we are working on, as it happens

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